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IT Support: Logging and Working Tickets in Odoo
This video and Knowledge Base article will walk you through the process of logging and working a ticket in the Odoo platform. The video is chaptered so you can go back to single pieces where you may need a refresher.
- 0:00 Introduction
- 0:21 Logging in an locating the correct database
- 1:11 Understanding the Search Bar
- 2:48 Creating a Default Filter and Sharing a Saved Search
- 3:14 Ticket Information 4:15 Change multiple tickets at one time
- 4:44 Creating a Manual Ticket
- 5:14 Messages, Log Notes, and Activities
- 6:28 Finishing Steps
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